Do you offer same-day delivery? Yes. We offer same-day delivery within Kenya for: Orders placed Monday–Friday between 9:00 AM – 5:00 PM (EAT) Orders placed Saturday between 9:00 AM – 1:00 PM Orders placed outside these hours will be delivered the next business day.
How long does delivery take within Kenya? Most local orders are delivered within 24 hours during business days. Delivery times may vary during sales periods, public holidays, or due to courier logistics. 3. Do you ship internationally? Yes, we ship worldwide. International delivery typically takes 5–10 business days depending on the destination and customs processing times. 4. Will I receive tracking information? Yes. Tracking details will be provided where applicable once your order has been dispatched. 5. Are customs fees included in the product price? No. International customers are responsible for any customs duties, import taxes, or clearance fees required by their country. 6. What happens if I enter the wrong delivery address? Customers are responsible for providing accurate shipping details at checkout. NEVIIVE is not liable for delays or losses caused by incorrect or incomplete delivery information. Please contact us immediately if you notice an error after placing your order. 7. Can I change my delivery details after placing an order? Delivery details may only be updated before the order is dispatched. Once shipped, changes may not be possible. 8. What happens if my order is delayed? While we aim to meet all estimated timelines, delays may occasionally occur due to: Courier disruptions High order volumes Public holidays Customs clearance (for international orders) We appreciate your patience and understanding. 9. Do you offer Cash on Delivery (COD)? Yes. Cash on Delivery (COD) is available only for customers receiving orders directly from the NEVIIVE courier team within Kenya. COD is not available for: Customers using third-party courier services External pickup or forwarding services International deliveries Orders shipped through third-party logistics providers must be prepaid in full before dispatch. NEVIIVE reserves the right to decline COD orders at its discretion and may restrict future COD access in cases of failed or rejected deliveries.
