✨ STEP INTO YOUR NEVIIVE ERA ✨ | 👗 BEAUTIFUL LOOKS, SEAMLESSLY DELIVERED | 🚚 FAST & ELEGANT DELIVERY ACROSS NAIROBI | ⚡ ENJOY 1–2 HOUR DELIVERY DURING OPERATING HOURS | 🛍️ ORDER BEFORE 5PM (MON–FRI) OR 2PM (SAT) FOR SAME-DAY DELIVERY | 💳 CASH ON DELIVERY AVAILABLE FOR ORDERS BELOW KSh 6,000* | 🤍 *COD EXCLUDES WHITE GARMENTS & M12 JUMPSUITS | 💌 AFTER ORDERING, WATCH FOR YOUR CONFIRMATION EMAIL + A CALL FROM OUR DISPATCH TEAM | ✨ DRESS BOLD. DRESS BEAUTIFULLY. DRESS NEVIIVE. ✨ | 🖤 NEVIIVE AFRICA — WHERE EVERY LOOK TELLS A STORY 🖤
Neviive – Terms & Conditions
Welcome to Neviive.
By accessing or purchasing from our website, you agree to the Terms & Conditions outlined below. These terms are designed to ensure clarity, fairness, and a seamless shopping experience for every customer.
1. Orders & Payment
All orders are considered confirmed once payment has been successfully received and verified, or once a Payment on Delivery order has been confirmed by our team.
once confirmed, orders cannot be cancelled.
Accepted Payment Methods:
M-Pesa,
Airtel Money,
Visa,
Mastercard,
Mpesa on Delivery(Kenya only – subject to conditions below).
Payment on Delivery
Mpesa on Delivery is available only for customers receiving orders directly from the Neviive courier team within Kenya.
COD is not available for:
Customers using third-party courier services,
External pickup or forwarding services,
International deliveries
Orders delivered through third-party logistics providers must be prepaid in full before dispatch.
Neviive reserves the right to decline COD orders at its discretion and to restrict future COD access in cases of failed or rejected deliveries.
Neviive also reserves the right to decline or cancel any order suspected of fraud or misuse.
2. Shipping & Delivery
Local Deliveries (Kenya)
Monday – Friday
Same-day delivery for orders placed between 9:00 AM – 5:00 PM (EAT).
Orders placed after 5:00 PM will be delivered the next business day.
Saturday
Same-day delivery for orders placed between 9:00 AM – 1:00 PM.
Orders placed after 1:00 PM will be delivered on Monday.
Delivery timelines are estimates and may be affected by public holidays, high-demand periods, or courier logistics.
International Deliveries
Estimated delivery timeframe: 5–10 business days (depending on destination)
Customers are responsible for any customs duties, import taxes, or related charges imposed by their country.
Tracking details will be provided where applicable.
3. Cancellations
Once an order has been confirmed (including confirmed COD orders), cancellations are not permitted.
4. Returns & Exchanges (Kenya Only)
We are committed to your satisfaction.
Items must be:
Unworn,
Unwashed,
In original packaging,
With tags intactFree from perfume, deodorant, or detergent scents.
One-time size exchange only.
Request must be made within 24 hours of delivery confirmation.
Processing time: 2–3 business days after approval.
Items that do not meet these conditions will be returned to the customer in their original state.
For hygiene and quality assurance reasons, all white and off-white garments are strictly non-returnable and non-exchangeable.
Full payment must be made at checkout for all white and off-white garments. Pay on Delivery (M-Pesa on delivery) is not available.
Fitting is not permitted for white and off-white garments.
Size exchanges are not permitted.
Returns are not accepted.
Refunds are not provided for white and off-white garments.
Kindly ensure that you are certain of your size and design choice before placing your order and making payment for any white or off-white garment.
By proceeding with your purchase, you acknowledge that you have read, understood, and accepted this policy and agree that the order is final once payment has been made.
Orders paid for upon delivery are not eligible for returns, refunds, or exchanges.
Customers are required to fit their items and confirm the fit before making payment.
Once payment is made, the purchase is considered final.
Our garments are available only in the sizes indicated on each product listing.
Customers are required to review the available size range and select a size that is appropriate for their measurements before placing an order.
If your measurements fall outside the largest size offered for a particular item, please do not place an order for that item.
For example, if the largest size available for an item is smaller than the size you require, you should not place an order for that item.
If an order is placed despite the customer requiring a size larger than the largest size offered, and the garment does not fit, this will not be considered a company sizing error.
In such cases:
-We cannot provide an exchange for a larger size when no larger size is available.
-We do not exchange the item for a different design or style.
-We do not offer refunds where the customer requires a size beyond the available size range.
-The responsibility for confirming that the available size range is suitable rests with the customer before completing the purchase.
By placing an order, you confirm that you have reviewed the available sizes and are ordering a size within the range offered for that specific item.
Please note: We strongly recommend checking your measurements against our size guide before placing your order. If you are unsure whether an item will fit, please contact our team before making payment, and we will be happy to assist you with the available sizing information.
5. Fabric Colour Disclaimer
Please note: Due to variations in lighting, photography, and individual device or screen settings, the colour of the garment may appear slightly darker or lighter than the actual product.
At Neviive, we make every effort to ensure that the colours displayed on our website represent the garment as accurately as possible. However, slight variations may occur depending on lighting conditions and your device or screen settings.
For the most accurate representation, we recommend referring to all available product images and the product description before placing your order.
6. International Orders
Size exchanges are not available for international prepaid orders.
For verified faulty items:
Claims must be made within 3–5 business days of delivery.
Customers cover return shipping unless the item is confirmed faulty.
Approved resolutions include:
Replacement with the same or similar item.
Store credit if replacement is unavailable.
7. Faulty or Incorrect Items
If you receive a faulty or incorrect item, please email contact@neviive.com immediately upon receipt of your order, with clear photos of the item. Faulty or incorrect items must be reported on the day of delivery, immediately upon arrival, for the issue to be considered for an exchange. Requests made the following day or thereafter will not be accepted.
Upon verification, we will:
Replace the item with the correct or non-faulty item; or
If the exact item is unavailable, permit you to exchange it for another item of the same value.
Please note: Exchanges under this section apply only to items that are verified to be faulty or incorrectly supplied. The item must be reported immediately upon arrival and before use, washing, alteration, or removal of tags. Store credit and cash refunds are not offered.
8. Final Sale Items
The following are non-returnable and non-exchangeable:
Discounted or sale items,
Worn, washed, altered, or scented items.
9. Refund Policy
Neviive does not issue cash refunds except where required under applicable consumer protection laws.
Approved resolutions may include:
One-time size exchange (local orders only).
Replacement for verified faulty items.
Store credit.
10. Product Representation
We make every effort to display product colours and details accurately. However, slight variations may occur due to lighting, photography, and individual screen settings.
11. Order Reservations & Payment
NEVIIVE does not accept unpaid order reservations or hold orders for future delivery dates. Orders are only confirmed once payment has been completed.
If you are not available to receive your order immediately, please place your order on the day you are available for delivery. Any unpaid order requesting delivery on a future date may be automatically cancelled by our system without prior notice.
Please note: Selecting or requesting a future delivery date does not reserve or secure the item unless payment has been completed.
12. Limitation of Liability
Neviive is not responsible for:
Courier delays or delivery errors,
Customs delays or charges,
Incorrect shipping information provided by customers,
Normal wear and tear or improper garment care.
13. Privacy & Data Protection
Customer information is handled with strict confidentiality and used solely for order processing, delivery, and customer service. We do not sell or distribute personal data beyond necessary payment processors and courier services.
14. Governing Law
These Terms & Conditions are governed by the laws of Kenya.
15. Contact & Support
Email: contact@neviive.com
Office Hours:
Monday – Friday: 11:00 AM – 7:00 PM.
Saturday: 11:00 AM – 3:00 PM.
Closed Sundays.
16. Acceptance of Terms
By using this website or placing an order, you confirm that you read, understood, and agreed to these Terms & Conditions.