Shop with ease & enjoy fast delivery 🚚 Cash on Delivery available for orders below KSh 6,000 ⚡ | Receive your Delivery within 1–2 hours during operating hours |same-day delivery if you order before 5PM (Mon–Fri) or 2PM (Sat).................After placing your order, you will receive a confirmation email, followed by a call from our dispatch team to finalize delivery.
Neviive – Terms & Conditions
Welcome to Neviive.
By accessing or purchasing from our website, you agree to the Terms & Conditions outlined below. These terms are designed to ensure clarity, fairness, and a seamless shopping experience for every customer.
1. Orders & Payment
All orders are considered confirmed once payment has been successfully received and verified, or once a Cash on Delivery (COD) order has been confirmed by our team.
once confirmed, orders cannot be cancelled.
Accepted Payment Methods:
M-Pesa,
Airtel Money,
Visa,
Mastercard,
Cash on Delivery (Kenya only – subject to conditions below).
Cash on Delivery (COD)
Cash on Delivery is available only for customers receiving orders directly from the Neviive courier team within Kenya.
COD is not available for:
Customers using third-party courier services,
External pickup or forwarding services,
International deliveries
Orders delivered through third-party logistics providers must be prepaid in full before dispatch.
Neviive reserves the right to decline COD orders at its discretion and to restrict future COD access in cases of failed or rejected deliveries.
Neviive also reserves the right to decline or cancel any order suspected of fraud or misuse.
2. Shipping & Delivery
Local Deliveries (Kenya)
Monday – Friday
Same-day delivery for orders placed between 9:00 AM – 5:00 PM (EAT).
Orders placed after 5:00 PM will be delivered the next business day.
Saturday
Same-day delivery for orders placed between 9:00 AM – 1:00 PM.
Orders placed after 1:00 PM will be delivered on Monday.
Delivery timelines are estimates and may be affected by public holidays, high-demand periods, or courier logistics.
International Deliveries
Estimated delivery timeframe: 5–10 business days (depending on destination)
Customers are responsible for any customs duties, import taxes, or related charges imposed by their country.
Tracking details will be provided where applicable.
3. Cancellations
Once an order has been confirmed (including confirmed COD orders), cancellations are not permitted.
4. Returns & Exchanges (Kenya Only)
We are committed to your satisfaction.
Eligibility Requirements
Items must be:
Unworn,
Unwashed,
In original packaging,
With tags intact
Free from perfume, deodorant, or detergent scents.
Size Exchanges
One-time size exchange only.
Request must be made within 24 hours of delivery confirmation.
Processing time: 2–3 business days after approval.
Items that do not meet these conditions will be returned to the customer in their original state.
5. International Orders
Size exchanges are not available for international prepaid orders.
For verified faulty items:
Claims must be made within 3–5 business days of delivery.
Customers cover return shipping unless the item is confirmed faulty.
Approved resolutions include:
Replacement with the same or similar item.
Store credit if replacement is unavailable.
6. Faulty or Incorrect Items
If you receive a faulty or incorrect item, please email contact@neviive.com with clear photos.
Upon verification, we will:
Replace the item, or
Issue store credit if replacement is unavailable.
7. Final Sale Items
The following are non-returnable and non-exchangeable:
Discounted or sale items,
Worn, washed, altered, or scented items.
8. Refund Policy
Neviive does not issue cash refunds except where required under applicable consumer protection laws.
Approved resolutions may include:
One-time size exchange (local orders only).
Replacement for verified faulty items.
Store credit.
9. Product Representation
We make every effort to display product colours and details accurately. However, slight variations may occur due to lighting, photography, and individual screen settings.
10. Limitation of Liability
Neviive is not responsible for:
Courier delays or delivery errors,
Customs delays or charges,
Incorrect shipping information provided by customers,
Normal wear and tear or improper garment care.
11. Privacy & Data Protection
Customer information is handled with strict confidentiality and used solely for order processing, delivery, and customer service. We do not sell or distribute personal data beyond necessary payment processors and courier services.
12. Governing Law
These Terms & Conditions are governed by the laws of Kenya.
13. Contact & Support
Email: contact@neviive.com
Office Hours:
Monday – Friday: 11:00 AM – 7:00 PM.
Saturday: 11:00 AM – 3:00 PM.
Closed Sundays.
14. Acceptance of Terms
By using this website or placing an order, you confirm that you read, understood, and agreed to these Terms & Conditions.